Advanced Skill Certificate in CRM for Customer Relations

Sunday, 28 September 2025 17:37:33

International applicants and their qualifications are accepted

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Overview

Overview

Advanced Skill Certificate in CRM for Customer Relations equips you with expert-level CRM software skills. This program focuses on advanced customer relationship management strategies.


Master data analysis techniques and improve customer service. Learn to leverage CRM systems for sales and marketing automation.


Ideal for sales professionals, marketing managers, and customer service representatives seeking career advancement. CRM implementation and optimization are covered extensively.


Gain a competitive edge. Elevate your customer relations expertise with this certificate. Enroll today and transform your career.

CRM expertise is in high demand! Our Advanced Skill Certificate in CRM for Customer Relations provides hands-on training in leading CRM platforms, equipping you with the skills to manage customer interactions effectively. Boost your career prospects with this certified program, mastering salesforce administration, data analysis, and customer relationship management strategies. Develop your expertise in customer relationship management processes and reporting. Gain a competitive edge in today's market and unlock exciting career opportunities as a CRM Manager, Business Analyst, or Customer Success specialist. Enroll now and transform your career!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy and Implementation
• Advanced CRM Reporting and Analytics (including dashboards and data visualization)
• Customer Segmentation and Targeting using CRM data
• Salesforce Administration and Customization (or other relevant CRM platform)
• Integrating CRM with Marketing Automation Tools
• Advanced CRM Workflow Automation and Processes
• Customer Relationship Management Best Practices
• Data Migration and CRM System Integration
• CRM Security and Data Governance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Advanced CRM Skill Certificate: UK Job Market Insights

Unlock your potential in the booming UK CRM market. This certificate enhances your expertise in customer relationship management, opening doors to rewarding careers.

Job Role Description Salary Range (GBP)
CRM Manager Lead and manage CRM strategies, ensuring data accuracy and efficient customer interactions. Develop and implement CRM processes. 45,000 - 70,000
CRM Analyst Analyze CRM data to identify trends and opportunities for improvement. Develop reporting and dashboards to track key performance indicators. 38,000 - 60,000
CRM Specialist/Consultant Implement and support CRM systems for businesses, providing technical expertise and training. Resolve customer queries related to CRM software. 35,000 - 55,000
Customer Success Manager (CRM Focused) Utilize CRM data to manage customer relationships, identify at-risk accounts and improve customer satisfaction. 40,000 - 65,000

Key facts about Advanced Skill Certificate in CRM for Customer Relations

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An Advanced Skill Certificate in CRM for Customer Relations equips you with the advanced techniques and strategies necessary to leverage Customer Relationship Management (CRM) systems effectively. This program goes beyond basic CRM functionalities, focusing on optimization and strategic implementation for improved customer engagement and retention.


Learning outcomes include mastering advanced CRM features such as workflow automation, sales forecasting, and reporting & analytics. You will gain proficiency in configuring and customizing CRM platforms to meet specific business needs. Furthermore, you will develop a strong understanding of CRM data analysis and its application to informed decision-making within customer service and sales operations.


The program duration varies depending on the institution and the intensity of the course. Generally, it can range from a few weeks to several months, offering flexibility to accommodate various learning styles and schedules. Expect a blend of practical exercises, case studies, and potentially hands-on projects involving popular CRM software solutions like Salesforce, HubSpot, or Microsoft Dynamics 365.


This certification is highly relevant to various industries, including sales, marketing, customer service, and business analysis. Graduates are well-prepared for roles requiring advanced CRM expertise, boosting their job prospects and earning potential significantly. This comprehensive understanding of CRM best practices and advanced techniques translates directly into improved customer relationship management and a competitive edge in today's dynamic business environment. The certification also highlights strong data analysis skills, customer relationship management skills, and proficiency in CRM software, all highly sought-after in the modern job market.


Overall, the Advanced Skill Certificate in CRM for Customer Relations provides a valuable credential, showcasing expertise in advanced CRM functionalities and strategic implementation. It positions graduates as leaders in optimizing CRM to drive business growth and superior customer experiences.

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Why this course?

An Advanced Skill Certificate in CRM is increasingly significant for customer relations in today's UK market. The rapid growth of digital interactions necessitates professionals adept at managing customer relationships effectively. According to a recent survey (fictional data used for illustration), 75% of UK businesses now utilise CRM systems, highlighting a considerable skills gap. This certificate bridges that gap, equipping professionals with advanced CRM functionalities, data analysis, and strategic customer engagement techniques crucial for enhancing business performance.

CRM Skill Importance
Data Analysis High - crucial for informed decision-making
Customer Segmentation High - essential for targeted marketing
Salesforce Administration Medium-High - widely used CRM platform
Marketing Automation High - improves efficiency and customer engagement

The certificate’s focus on practical application, coupled with industry-recognized accreditation, makes it a highly valuable asset for both career advancement and improved customer relations. CRM software proficiency is no longer a nice-to-have, but a must-have in the competitive UK business landscape. This professional development opportunity enhances marketability and contributes directly to a company's bottom line by boosting customer satisfaction and retention.

Who should enrol in Advanced Skill Certificate in CRM for Customer Relations?

Ideal Candidate Profile Why This Certificate?
Ambitious professionals seeking to enhance their customer relationship management (CRM) skills, particularly those working in sales, marketing, or customer service roles. This includes individuals already familiar with basic CRM functions and those looking to master advanced techniques like data analysis and automation. Gain a competitive edge in the UK job market, where CRM proficiency is increasingly crucial. (Note: Insert UK-specific statistic here, e.g., "Over X% of UK businesses use CRM systems.") Boost your earning potential by mastering advanced CRM strategies like lead scoring and campaign management. Unlock opportunities for career progression within your organisation or to move into higher-paying roles.
Entrepreneurs and business owners who want to leverage CRM technology to improve customer retention and drive business growth. Individuals managing customer databases, sales pipelines, and marketing campaigns. Those interested in improving customer satisfaction and loyalty through effective CRM implementation. Improve efficiency, streamline workflows, and make data-driven decisions to boost profitability. Enhance customer experience and build stronger, more lasting customer relationships. This advanced skillset empowers you to manage and analyse your CRM data more effectively, increasing your business intelligence (BI) and potentially boosting your ROI.