Advanced Skill Certificate in Customer Relationship Management Training

Thursday, 12 February 2026 03:17:02

International applicants and their qualifications are accepted

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Overview

Overview

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Advanced Skill Certificate in Customer Relationship Management (CRM) training elevates your career.


Master CRM strategies and techniques.


This intensive program covers sales, marketing automation, and customer service.


Learn to leverage CRM software effectively.


Ideal for sales professionals, marketing managers, and customer service representatives seeking advancement.


Gain valuable customer relationship management skills.


Boost your employability and increase your earning potential.


Customer Relationship Management expertise is in high demand.


Earn your certificate and unlock new opportunities.


Explore the program details and enroll today!

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Customer Relationship Management (CRM) training elevates your career with our Advanced Skill Certificate program. Master sales techniques and customer service strategies to boost client retention and satisfaction. Gain expert proficiency in CRM software and data analytics, unlocking enhanced communication and personalized experiences. This intensive course provides practical, hands-on experience, preparing you for lucrative roles in client management, marketing, and business development. Boost your earning potential and career trajectory with our certified program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Software Proficiency
• Customer Segmentation & Targeting Strategies
• Advanced Sales Techniques & Customer Relationship Building
• Data Analysis & Reporting for CRM Optimization
• Customer Journey Mapping & Personalization
• Conflict Resolution & Complaint Management
• Email Marketing & Automated Communication
• Measuring Customer Satisfaction & Loyalty (NPS)
• CRM Implementation & Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Advanced CRM Skills: UK Job Market Insights

Uncover lucrative opportunities in the booming UK CRM sector. Master advanced CRM skills to boost your career trajectory.

Career Role Description
Senior CRM Manager (Customer Relationship Management) Lead CRM strategy, manage teams, and drive customer loyalty. High earning potential.
CRM Analyst (Data Analysis, CRM Software) Analyze CRM data, identify trends, and optimize customer journeys. Strong analytical skills needed.
CRM Consultant (CRM Implementation, Project Management) Implement and customize CRM systems for clients. Project management and client communication are crucial.
CRM Developer (Software Development, CRM Integration) Develop and maintain CRM software and integrations. Programming skills are essential.
Customer Success Manager (Customer Retention, CRM Support) Ensure customer satisfaction and retention using CRM data and tools. Excellent communication skills required.

Key facts about Advanced Skill Certificate in Customer Relationship Management Training

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An Advanced Skill Certificate in Customer Relationship Management (CRM) training equips participants with the expertise to manage customer interactions effectively, leading to improved customer satisfaction and loyalty. This comprehensive program focuses on strategic CRM implementation and optimization.


Learning outcomes include mastering CRM software applications, understanding customer journey mapping, and developing effective customer communication strategies. Participants will gain proficiency in data analysis for better decision-making within a CRM context, using techniques like sales forecasting and trend analysis. They will also learn about CRM best practices and compliance requirements.


The duration of the Advanced Skill Certificate in Customer Relationship Management training varies depending on the provider, typically ranging from several weeks to a few months. Intensive options may be available for faster completion, and flexible scheduling is often offered to accommodate busy professionals. The program blends theoretical concepts with practical, hands-on exercises.


This certification is highly relevant across diverse industries, including sales, marketing, customer service, and business management. Graduates will be equipped with in-demand skills for roles such as CRM manager, customer success manager, or sales operations manager. The skills gained are directly applicable to improving customer retention, enhancing sales processes, and driving overall business growth. The program helps professionals gain a competitive advantage in today's customer-centric marketplace.


In addition to core CRM functionalities, the training often covers related areas such as sales automation, contact center management, and customer data analytics. This holistic approach ensures graduates are prepared for a broad range of CRM-related responsibilities. The practical application of CRM knowledge through case studies and real-world simulations makes this certification highly valuable to potential employers.

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Why this course?

Advanced Skill Certificate in Customer Relationship Management (CRM) Training is increasingly significant in today's UK market. The competitive landscape demands businesses prioritize exceptional customer service, and professionals with advanced CRM skills are highly sought after. According to a recent survey by [Insert Source Here], 70% of UK businesses reported a direct correlation between improved CRM strategies and increased customer retention. This translates to a growing demand for individuals possessing expertise in CRM software, data analysis, and customer communication strategies.

The ability to leverage CRM systems for effective lead generation, sales automation, and personalized marketing is vital. Another study [Insert Source Here] found that 65% of UK companies intend to invest further in CRM training for their employees within the next two years. This highlights a significant skills gap and the growing importance of specialized CRM training certifications, like the Advanced Skill Certificate, in securing competitive employment. Gaining this certification demonstrably boosts career prospects and provides a valuable edge in the job market, catering to the current trends in digital marketing and personalized customer experience.

CRM Skill Demand (%)
Data Analysis 75
Sales Automation 60
Customer Communication 80

Who should enrol in Advanced Skill Certificate in Customer Relationship Management Training?

Ideal Audience for Advanced Customer Relationship Management (CRM) Training Description Relevance
Customer Service Professionals Experienced customer service representatives seeking to enhance their skills in managing customer interactions, improving customer satisfaction, and driving sales growth using advanced CRM techniques. With over 70% of UK consumers expecting immediate responses to their queries (Source: [Insert UK Statistic Source]), mastering advanced CRM is crucial for success.
Sales & Marketing Teams Sales and marketing professionals aiming to leverage CRM data analytics for better lead generation, targeted campaigns, and personalized customer journeys, leading to improved conversion rates. Salesforce and other CRM systems are key tools here. Effective CRM implementation can increase sales leads by 15% (Source: [Insert UK Statistic Source]).
Business Managers & Team Leaders Managers responsible for overseeing customer interactions and driving team performance. This training will equip them with the knowledge to build more effective customer-centric teams, leading to better business outcomes. Successful CRM implementation is linked to increased employee productivity and reduced customer churn (Source: [Insert UK Statistic Source]).
Entrepreneurs & Small Business Owners Individuals seeking to build strong customer relationships, improve business efficiency, and drive sustainable growth by managing their CRM system effectively. Effective CRM strategy is vital for small businesses in a competitive market, improving client retention and profitability.