Certificate Programme in CRM Customer Support

Thursday, 18 September 2025 10:44:51

International applicants and their qualifications are accepted

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Overview

Overview

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Certificate Programme in CRM Customer Support equips you with essential skills for outstanding customer service.


Master CRM software and improve customer relationships.


This programme covers customer relationship management best practices, including effective communication and problem-solving techniques.


Learn to use CRM tools to track interactions, manage cases, and analyze data for improved service.


Ideal for customer service representatives, team leads, and anyone seeking to enhance their customer support skills.


Gain a Certificate Programme in CRM Customer Support and boost your career prospects.


Enroll now and transform your customer service approach. Explore the programme details today!

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CRM Customer Support certification elevates your career! This dynamic program equips you with cutting-edge CRM software skills and best practices in customer service. Master customer relationship management techniques, boosting your employability in diverse sectors. Gain hands-on experience with real-world scenarios, improving your problem-solving abilities and communication skills. Our unique blended learning approach combines online modules with interactive workshops, ensuring personalized attention. Land your dream job in customer success, technical support, or sales with a highly valued CRM Customer Support certificate.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding CRM Software and its Applications
• Customer Relationship Management (CRM) Strategies and Best Practices
• Effective Communication and Customer Service Skills
• CRM Data Management and Analysis (Including reporting and analytics)
• Troubleshooting and Problem Resolution Techniques in CRM
• Email and Chat Support using CRM Systems
• Salesforce Administration (or other relevant CRM platform)
• Measuring Customer Satisfaction and Improving Customer Support Metrics
• CRM Security and Data Privacy

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Boost Your Career with CRM Customer Support

Unlock lucrative opportunities in the thriving UK CRM Customer Support sector. Our certificate program equips you with in-demand skills, propelling your career to new heights.

Career Role (CRM Customer Support) Description
Customer Service Representative (CRM) Provide exceptional customer support using CRM systems, resolving queries and enhancing customer satisfaction. Develop strong CRM proficiency.
CRM Support Specialist Configure and maintain CRM systems, ensuring optimal functionality and data integrity. A critical role within customer support technology.
CRM Analyst (Customer Support Focus) Analyze CRM data to identify trends and opportunities for improvement in customer support strategies and processes. Data-driven customer support optimization.

UK CRM Customer Support Job Market Insights

The following chart illustrates the dynamic UK job market for CRM Customer Support roles, highlighting salary ranges and skill demand.

Key facts about Certificate Programme in CRM Customer Support

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A Certificate Programme in CRM Customer Support equips participants with the essential skills to excel in today's dynamic customer service landscape. This program focuses on leveraging CRM software to enhance customer interactions and streamline support processes.


Learning outcomes include mastering CRM functionalities, improving customer communication techniques, and effectively managing customer relationships. You'll gain proficiency in tools like Salesforce, Zendesk, and other popular CRM platforms, crucial for efficient ticket management and case resolution. This translates directly to improved customer satisfaction and increased business efficiency.


The programme duration is typically flexible, ranging from several weeks to a few months, depending on the intensity and specific curriculum. Self-paced options and instructor-led training are often available to accommodate different learning styles and schedules. This allows for convenient integration with your existing work commitments.


Industry relevance is paramount. The skills learned in this Certificate Programme in CRM Customer Support are highly sought after across various sectors, including technology, finance, retail, and healthcare. Graduates are well-prepared for roles such as Customer Support Representative, CRM Administrator, and Customer Success Manager, making this certification a valuable asset for career advancement. The programme also covers key aspects of customer relationship management (CRM) and help desk support.


The programme often includes practical exercises, case studies, and potentially even opportunities for certification in specific CRM software, further strengthening your resume and demonstrating your expertise in customer relationship management (CRM) and support.

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Why this course?

A Certificate Programme in CRM Customer Support is increasingly significant in today's UK market. The UK's customer service sector is booming, with a reported growth of X% in the past year (Source: [Insert UK Statistic Source Here]). This growth highlights the need for skilled professionals proficient in CRM systems. Mastering CRM software is no longer optional; it's essential for effective customer relationship management and improved customer retention. Many businesses rely heavily on CRM systems like Salesforce, HubSpot, and Microsoft Dynamics 365 to streamline operations and enhance customer interactions. This certificate programme equips learners with the practical skills to manage customer data, track interactions, and ultimately provide superior customer support, meeting the rising demand for skilled CRM professionals within the UK. CRM customer support roles are constantly evolving to incorporate new technologies like AI-powered chatbots and predictive analytics. Therefore, upskilling and continuous professional development are crucial to staying competitive. This program bridges the gap between theory and practice, ensuring graduates are prepared for the demands of a fast-paced and dynamic industry.

Skill Importance
CRM Software Proficiency High
Customer Communication High
Problem-Solving Medium

Who should enrol in Certificate Programme in CRM Customer Support?

Ideal Candidate Profile for our Certificate Programme in CRM Customer Support Relevant UK Statistics
Aspiring customer support professionals seeking to enhance their skills in CRM software and improve customer satisfaction. This program is perfect for those aiming for roles such as customer service representatives, helpdesk agents, or support specialists, needing proficiency in CRM systems for efficient ticket management and client interaction. The UK customer service industry employs millions, with a high demand for skilled professionals proficient in CRM software (Source: [Insert relevant UK statistic source here, e.g., Office for National Statistics]).
Individuals currently working in customer support roles looking to upskill with advanced CRM techniques, including data analysis for improved customer experience and process optimisation. This program equips you with the knowledge to use CRM effectively to improve efficiency and performance. Many UK businesses are investing heavily in CRM solutions to improve customer engagement and retention (Source: [Insert relevant UK statistic source here, e.g., industry report]).
Graduates or career changers with a passion for customer service seeking a structured pathway to enter this growing sector, developing their customer relationship management capabilities and building a successful career in customer support. The UK job market shows significant growth in roles requiring CRM expertise, offering excellent career prospects (Source: [Insert relevant UK statistic source here, e.g., job market report]).