Certificate Programme in Crisis Communication and Emotional Intelligence

Friday, 03 October 2025 13:30:00

International applicants and their qualifications are accepted

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Overview

Overview

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Crisis Communication and Emotional Intelligence: This Certificate Programme equips professionals with crucial skills for navigating high-pressure situations.


Develop your crisis management strategies. Learn to leverage emotional intelligence for effective communication.


This programme is ideal for public relations, human resources, and leadership roles. Master techniques for effective stakeholder engagement during a crisis. Improve team cohesion and resilience.


Gain the confidence to handle any crisis effectively. Enhance your communication and leadership skills.


Enroll now and become a skilled crisis communicator. Explore the programme details today!

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Crisis Communication is more than just reacting; it's about leading with empathy and strategic thinking. Our Certificate Programme in Crisis Communication and Emotional Intelligence equips you with the essential skills to navigate high-pressure situations effectively. Develop advanced communication strategies, master emotional intelligence techniques, and build resilience. This programme offers practical, real-world case studies and expert-led workshops, enhancing your career prospects in public relations, media, and leadership roles. Gain a competitive edge with enhanced communication and conflict resolution abilities. Become a confident crisis communicator and leader.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Crisis Communication Strategies
• Emotional Intelligence in Crisis Management
• Crisis Communication Planning & Response (includes risk assessment, stakeholder management)
• Media Relations & Public Perception during a Crisis
• Managing Internal Communications in a Crisis
• Building Resilience & Psychological First Aid
• Ethical Considerations in Crisis Communication
• Case Studies in Crisis Communication & Emotional Intelligence (includes practical application)
• Crisis Simulation & Exercises (includes practical application and feedback)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Crisis Communication & Emotional Intelligence) Description
Crisis Communication Manager Develops and implements strategies to manage reputational risks during crises; leverages emotional intelligence to navigate stakeholder relationships.
Public Relations Specialist (Emotional Intelligence Focus) Manages public perception and communication; utilizes emotional intelligence to build rapport and trust with diverse audiences.
Human Resources Manager (Crisis & EI Expertise) Addresses employee concerns during crisis situations; employs emotional intelligence to foster a positive and productive work environment.
Communications Consultant (Crisis Management) Provides expert advice on crisis communication strategies; excels in understanding and managing emotional aspects of crises.

Key facts about Certificate Programme in Crisis Communication and Emotional Intelligence

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This Certificate Programme in Crisis Communication and Emotional Intelligence equips participants with the vital skills needed to navigate complex communication challenges during times of crisis. The programme focuses on developing effective strategies for managing reputational risk and building resilience.


Learning outcomes include mastering crisis communication strategies, understanding the role of emotional intelligence in crisis management, and developing practical skills in media relations and stakeholder engagement. Participants will learn to craft compelling narratives, manage social media in crisis situations, and lead teams through challenging times. This robust curriculum ensures graduates are highly sought-after in today’s competitive job market.


The programme's duration is typically [Insert Duration Here], delivered through a flexible learning format that blends online modules and interactive workshops. This allows professionals to enhance their skills without significant disruption to their existing commitments. The program also incorporates real-world case studies and simulations, allowing for practical application of learned concepts.


This Certificate Programme in Crisis Communication and Emotional Intelligence boasts significant industry relevance. Graduates are prepared for roles in public relations, corporate communications, human resources, and government agencies. The skills gained are highly transferable and applicable across various sectors, making it a valuable investment for career advancement and professional development. Demand for professionals with expertise in crisis management and emotional intelligence is consistently high, ensuring excellent career prospects for program completers.


In addition to crisis communication and emotional intelligence, the program also incorporates training in risk assessment, leadership skills and strategic communication planning. These supplemental skills further enhance the value proposition of the certificate and equip graduates for a wide range of leadership positions.

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Why this course?

A Certificate Programme in Crisis Communication and Emotional Intelligence is increasingly significant in today’s volatile market. The UK saw a 25% rise in reputational crises affecting businesses between 2020 and 2022, highlighting the critical need for effective crisis management strategies. This upsurge emphasizes the value of specialized training equipping professionals with the necessary skills in both communication and emotional intelligence.

Effective crisis communication, underpinned by a strong understanding of emotional intelligence, is vital in mitigating negative impacts on brand reputation and stakeholder relationships. Emotional intelligence, specifically, is crucial in navigating sensitive situations, demonstrating empathy, and building trust during periods of uncertainty. This programme equips individuals to effectively manage conflict, negotiate solutions, and lead teams under pressure, skills highly sought after by UK employers. According to a recent survey, 70% of UK businesses report prioritizing emotional intelligence in recruitment.

Year Reputational Crises (%)
2020 50
2021 60
2022 62.5

Who should enrol in Certificate Programme in Crisis Communication and Emotional Intelligence?

Ideal Learner Profile Why This Programme?
Professionals facing high-pressure situations, such as those in PR, HR, management, or leadership roles. Over 70% of UK businesses report experiencing a reputational crisis, highlighting the growing need for effective crisis communication skills. Develop crucial skills in effective communication under pressure, mastering emotional intelligence to navigate complex situations with empathy and strategic thinking. Improve crisis management and build resilience.
Individuals aspiring to leadership positions who recognize the importance of emotional intelligence for effective team management and conflict resolution. Developing strong emotional intelligence is key to building trust and rapport. Enhance your leadership potential through advanced crisis communication strategies and refined emotional intelligence. Learn to understand and manage emotions effectively in diverse teams and challenging scenarios.
Entrepreneurs and small business owners needing to build a strong reputation and manage potential crises proactively. Gain the confidence and expertise to safeguard your business's reputation and navigate challenging circumstances with decisiveness and sensitivity. Learn to anticipate crises and build proactive communication plans.