Certified Professional in Business English for Customer Relationship Management

Tuesday, 24 February 2026 15:05:51

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Business English for Customer Relationship Management (CRM) is designed for professionals seeking to enhance their communication skills in English.


This certification improves customer communication and relationship building.


Learn to master business English for effective CRM strategies. Improve your email writing, telephone conversations, and client interactions.


The Certified Professional in Business English for Customer Relationship Management program boosts confidence and efficiency.


Ideal for customer service agents, sales representatives, and anyone interacting with clients in English. Elevate your career today!


Explore the program now and unlock your potential.

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Certified Professional in Business English for Customer Relationship Management (CRM) is your gateway to enhanced communication skills in today's global marketplace. This intensive course builds your business English proficiency, equipping you with the vocabulary and strategies needed for superior customer interaction. Master effective email writing, negotiation, and conflict resolution techniques vital for CRM success. Boost your career prospects in sales, marketing, and customer service with this highly sought-after certification, proving your expertise in professional communication and CRM strategies. Unlock your potential and stand out in a competitive job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Needs and Expectations in Business English
• Effective Communication Strategies for CRM (Customer Relationship Management)
• Handling Customer Complaints and Resolving Conflicts Professionally
• Building Rapport and Trust through Business English Conversation
• Writing Professional Emails and Correspondence for CRM
• Mastering Business English Telephone Skills for Customer Service
• Negotiation and Persuasion Techniques in Business English
• Using CRM Software and Technology Effectively (Software Proficiency, Data Analysis)
• Cross-Cultural Communication in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role Description
Certified Business English CRM Manager Manages customer relationships using advanced Business English skills, overseeing strategies and teams. High demand in multinational corporations.
Senior Business English CRM Specialist Develops and implements CRM strategies, leveraging expert Business English communication for client engagement and retention. Requires proven experience in a similar role.
Business English CRM Consultant Provides expert advice on optimizing CRM systems and communication strategies. Strong Business English fluency is essential for international client interactions.
Business English CRM Trainer Trains employees on effective CRM usage and advanced Business English communication techniques within a professional context. Excellent communication and training skills are key.

Key facts about Certified Professional in Business English for Customer Relationship Management

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A Certified Professional in Business English for Customer Relationship Management (CRM) certification equips professionals with the advanced English language skills vital for excelling in customer-facing roles. The program focuses on enhancing communication proficiency, enabling participants to build stronger client relationships and improve overall business outcomes.


Learning outcomes typically include mastering professional email writing, conducting effective business calls, delivering compelling presentations, and handling challenging customer interactions. Participants will develop expertise in using business English to negotiate, persuade, and resolve conflicts effectively, showcasing improved intercultural communication skills crucial for global business.


The duration of the Certified Professional in Business English for Customer Relationship Management program varies depending on the provider and intensity of the course. However, many programs are designed to be completed within a few weeks to several months, accommodating diverse learning schedules. Flexibility in learning modes, such as online or blended learning, is often offered.


This certification holds significant industry relevance across various sectors, including customer service, sales, marketing, and international business. The ability to communicate clearly and effectively in English is highly valued in today's globalized marketplace, directly impacting employee performance and organizational success. Graduates often experience enhanced career prospects and improved earning potential.


The Certified Professional in Business English for Customer Relationship Management credential is a valuable asset for professionals seeking to demonstrate their advanced English language skills and expertise in CRM. It provides a competitive edge in a demanding job market and showcases commitment to professional development within the field of business communication.


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Why this course?

A Certified Professional in Business English (CPBE) certification is increasingly significant for Customer Relationship Management (CRM) in today's globalised market. Effective communication is crucial for building strong customer relationships, and a CPBE demonstrates a high level of proficiency in the English language, essential for interacting with international clients. According to a recent survey by the UK's Chartered Institute of Marketing, 70% of businesses cite poor communication as a major barrier to international expansion. This highlights the growing demand for professionals with excellent English language skills.

Skill Percentage of Businesses Citing as Crucial
Business English Communication 85%
Cross-cultural communication 60%
Negotiation skills 75%

Therefore, obtaining a CPBE certification significantly enhances the value of professionals working in CRM, improving customer satisfaction and ultimately contributing to business success. This applies particularly in the UK, where a significant portion of businesses interact with international clients. The improved communication fostered by a CPBE leads to stronger customer loyalty and increased revenue.

Who should enrol in Certified Professional in Business English for Customer Relationship Management?

Ideal Audience for Certified Professional in Business English for Customer Relationship Management
The Certified Professional in Business English for Customer Relationship Management certification is perfect for UK professionals striving for career advancement in customer-facing roles. With over 70% of UK businesses reporting customer service as a key factor in success (hypothetical statistic, replace with accurate UK data if available), improving your communication skills is paramount. This program is designed for individuals who want to enhance their business English proficiency, particularly in the context of customer relationship management. Think ambitious customer service representatives, sales professionals aiming to close more deals, or team leaders responsible for building strong client relationships. It's ideal for those seeking to boost their confidence in customer communication, master effective CRM strategies, and ultimately drive greater client satisfaction. It's also great for those aiming for promotions, or making a career change into a client-facing position.