Certified Professional in Crisis Communication for Social Media Crises

Saturday, 28 February 2026 01:57:17

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Crisis Communication for social media is crucial in today's digital world. This certification equips you to manage social media crises effectively.


Designed for public relations professionals, marketing managers, and communications officers, this program teaches you to identify, respond to, and mitigate online reputational damage. Learn practical strategies for crisis communication planning, social listening, and message crafting.


Master techniques for engaging stakeholders and navigating the complexities of social media platforms. Become a Certified Professional in Crisis Communication and protect your organization's image. Explore the program today!

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Certified Professional in Crisis Communication for Social Media equips you with proven strategies to navigate online reputational emergencies. Master social listening, crisis management planning, and rapid response techniques. This intensive program offers practical exercises and case studies covering reputation repair and stakeholder engagement. Boost your career prospects in PR, marketing, and corporate communications. Become a sought-after expert in social media crisis management and build a resilient brand image. Gain in-depth knowledge and immediately applicable skills for today's digital landscape. Secure your future with this invaluable certification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social Media Crisis Communication Strategies
• Identifying & Assessing Social Media Threats (Risk Assessment)
• Crisis Communication Planning for Social Media (Contingency Planning)
• Developing & Deploying Social Media Crisis Response Plans
• Managing the Narrative in a Social Media Crisis (Reputation Management)
• Social Listening & Monitoring Tools for Early Detection
• Legal & Ethical Considerations in Social Media Crisis Communication
• Post-Crisis Review & Improvement (Lessons Learned)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Crisis Manager Develops and implements strategies for managing social media crises, mitigating reputational damage, and protecting brand image. Requires strong crisis communication and social media management skills.
Digital PR & Crisis Communication Specialist Manages online reputation and handles social media crises, working closely with PR teams to maintain positive brand perception during challenging times. Expertise in SEO and crisis communication essential.
Social Media Community Manager (Crisis Response Focus) Responsible for monitoring social media channels, identifying potential crises, and implementing pre-defined response protocols. A key role in immediate crisis communication and social listening.

Key facts about Certified Professional in Crisis Communication for Social Media Crises

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A Certified Professional in Crisis Communication specializing in social media crises equips professionals with the skills to navigate rapidly escalating online situations. The program focuses on developing strategic communication plans to mitigate reputational damage and restore public trust during online controversies.


Learning outcomes typically include mastering techniques for social listening, rapid response strategies, and crafting effective messaging across diverse digital platforms. Participants learn to identify and assess threats, manage negative narratives, and leverage social media for crisis recovery. Proactive strategies for preventing social media crises are also a core component.


The duration of such certifications varies, ranging from intensive workshops lasting a few days to more comprehensive programs spanning several weeks or months. The program length often correlates with the depth of the curriculum and the level of certification achieved.


In today's digital landscape, this certification holds significant industry relevance across various sectors. From public relations and corporate communications to government agencies and non-profit organizations, the ability to effectively manage social media crises is invaluable. Employers highly value professionals with expertise in social media reputation management, digital risk assessment, and stakeholder engagement.


The certification demonstrates a commitment to professional development and provides a competitive edge in a job market increasingly impacted by rapid-fire digital communication and the ever-present potential for online crises. Graduates often find themselves in roles requiring crisis communication planning, digital PR, or social media management, demonstrating real-world application of their learned skills.

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Why this course?

Certified Professional in Crisis Communication (CPCC) certification is increasingly significant in navigating the complexities of social media crises. The UK, a global hub for social media activity, witnesses a high volume of online reputational damage incidents. According to a recent survey, 75% of UK businesses experienced a social media crisis in the past three years, highlighting the urgent need for skilled professionals. A CPCC certification equips individuals with the expertise to proactively manage and effectively respond to these situations, mitigating potential brand damage.

Crisis Type Percentage of UK Businesses Affected
Product Recall 30%
Negative Publicity 45%
Data Breach 20%

Who should enrol in Certified Professional in Crisis Communication for Social Media Crises?

Ideal Audience for Certified Professional in Crisis Communication for Social Media Crises Description Relevance
Marketing & Communications Professionals Individuals responsible for managing a brand's online reputation and navigating social media controversies; requires expertise in social listening, sentiment analysis, and rapid response strategies. Over 70% of UK businesses use social media for marketing, making robust crisis communication skills crucial.
PR & Media Relations Specialists Professionals who need to control the narrative during a crisis, effectively engaging with media inquiries and managing public perception through social media channels; demands strong media relations and stakeholder engagement skills. The UK's competitive media landscape necessitates proactive crisis management to mitigate reputational damage.
Government & Public Sector Employees Individuals tasked with managing public information and communicating effectively during emergencies or public health crises via social media; involves clear and concise messaging strategies. Government bodies increasingly rely on social media for public engagement, making crisis communication training essential.
Entrepreneurs & Business Owners Individuals responsible for protecting their company's image and building trust through effective crisis management on social media; needs to understand the impact of social media on brand reputation. A growing number of SMEs in the UK are leveraging social media, demanding crisis preparedness skills.