Certified Specialist Programme in Active Listening in the Workplace

Monday, 23 February 2026 08:03:01

International applicants and their qualifications are accepted

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Overview

Overview

Active Listening is a crucial workplace skill. This Certified Specialist Programme in Active Listening in Workplace equips professionals with advanced listening techniques.


Improve communication, empathy, and conflict resolution skills. This program benefits managers, team leaders, and customer service representatives.


Learn to identify nonverbal cues, practice reflective listening, and understand different communication styles. Master Active Listening for improved workplace relationships and performance. The program offers practical exercises and real-world case studies.


Become a Certified Specialist in Active Listening. Boost your career prospects and enhance your professional value. Explore the program details today!

Active Listening skills are crucial for workplace success, and our Certified Specialist Programme in Active Listening in the Workplace equips you with the expertise to excel. This program enhances your communication and conflict resolution abilities, transforming you into a highly effective communicator. Gain a competitive edge with this sought-after certification, boosting your career prospects significantly. Learn advanced techniques, including nonverbal cues interpretation and empathetic response strategies. Our unique interactive workshops and real-world case studies ensure practical application of Active Listening principles. Become a certified specialist and unlock your professional potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Foundations of Active Listening: Understanding the principles and benefits of active listening in professional settings.
• Active Listening Techniques: Mastering skills like paraphrasing, reflecting feelings, and summarizing.
• Nonverbal Communication in Active Listening: Interpreting body language, tone of voice, and other nonverbal cues for a comprehensive understanding.
• Active Listening and Empathy: Developing empathy to enhance understanding and build rapport.
• Overcoming Barriers to Active Listening: Identifying and addressing distractions, biases, and emotional responses that hinder effective listening.
• Active Listening in Conflict Resolution: Applying active listening skills to de-escalate conflicts and find mutually acceptable solutions.
• Active Listening for Improved Communication: Enhancing communication effectiveness through focused listening and mindful responses.
• Active Listening in Workplace Training: Utilizing active listening to improve training effectiveness and employee engagement.
• Practical Application of Active Listening: Real-world case studies and role-playing exercises to solidify learned skills.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Active Listening Specialist) Description
Senior Active Listening & Communication Consultant Develops and delivers advanced active listening training programs for senior executives; consults on strategic communication initiatives. High demand, strong salary potential.
Active Listening Trainer & Facilitator (Workplace) Designs and facilitates active listening workshops; coaches employees to improve communication skills and conflict resolution. Growing demand, competitive salary.
HR Specialist: Active Listening & Employee Relations Handles employee relations, conflict resolution, and grievance procedures, emphasizing active listening skills. Essential role, good job security.
Team Lead, Active Listening & Customer Service Supervises a team focused on providing exceptional customer service; promotes and trains on active listening techniques. High demand, good career progression.

Key facts about Certified Specialist Programme in Active Listening in the Workplace

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The Certified Specialist Programme in Active Listening in Workplace communication skills training equips participants with the essential skills to become highly effective listeners. This specialized program focuses on practical application and measurable improvements in workplace communication.


Learning outcomes include mastering techniques for empathetic listening, identifying verbal and non-verbal cues, responding effectively to diverse communication styles, and resolving conflicts constructively through active listening strategies. Participants will learn to improve their communication efficiency and foster stronger working relationships. Conflict resolution and team dynamics are key components.


The programme duration is typically [Insert Duration Here], delivered through a blended learning approach combining online modules and interactive workshops. This flexible format caters to busy professionals while ensuring comprehensive coverage of all key concepts relating to active listening.


This certification holds significant industry relevance across various sectors. From customer service and human resources to management and leadership roles, the ability to actively listen is a highly sought-after skill impacting employee engagement and productivity, influencing team performance and boosting overall organizational effectiveness. The programme provides valuable tools for career advancement and improved professional communication.


Graduates of the Certified Specialist Programme in Active Listening receive a globally recognized certificate, showcasing their commitment to enhancing their communication skills and demonstrating a valuable asset for any employer. This certificate validates expertise in effective listening and improves job prospects.

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Why this course?

Certified Specialist Programme in Active Listening is increasingly significant in today's UK workplace. Effective communication is crucial for productivity and employee well-being, and active listening forms its cornerstone. A recent CIPD report suggests that poor communication costs UK businesses an estimated £37 billion annually. This highlights the urgent need for improved communication skills training, with active listening at its core. The programme provides participants with the practical skills and certifications to boost workplace effectiveness. This directly addresses the growing demand for employees with proven abilities in interpersonal communication, a key skill highlighted by numerous recent job postings.

Skill Percentage of Employees Reporting Proficiency
Active Listening 45%
Conflict Resolution 30%

Who should enrol in Certified Specialist Programme in Active Listening in the Workplace?

Ideal Audience for our Certified Specialist Programme in Active Listening in the Workplace Key Characteristics & Statistics
Managers and Team Leaders Seeking to improve employee engagement and communication; refine conflict resolution skills. (According to CIPD, effective communication is cited as a top priority for UK managers.)
HR Professionals Aiming to enhance workplace training programs and improve overall employee well-being and productivity through better communication strategies. (The UK's high employee turnover rate highlights the need for improved workplace relationships.)
Customer Service Representatives Desiring to build stronger client relationships, increase customer satisfaction, and ultimately drive sales through superior communication and empathetic listening. (UK businesses lose significant revenue annually due to poor customer service.)
Individuals seeking career advancement Developing crucial interpersonal skills for career progression. Strong communication skills are highly valued across all industries.