Certified Specialist Programme in CRM for Customer Support

Tuesday, 07 October 2025 06:50:07

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in CRM for Customer Support equips you with the skills to master customer relationship management (CRM) systems.


This programme focuses on customer support best practices using CRM software.


Learn to utilize CRM functionalities for efficient case management, ticket resolution, and improved customer satisfaction.


Designed for customer support agents, team leads, and managers, this Certified Specialist Programme in CRM provides practical, hands-on training.


Gain valuable knowledge in data analysis, reporting, and process optimization within a CRM environment.


Boost your career and become a certified CRM expert. Explore the programme today!

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Certified Specialist Programme in CRM for Customer Support is your key to mastering customer relationship management. This intensive programme equips you with practical skills in CRM software, enabling you to deliver exceptional customer service and drive business growth. Gain expertise in customer data analysis, service optimization, and customer support strategies. Boost your career prospects with a globally recognized certification, opening doors to exciting roles in customer success and support management. Unique features include hands-on projects and industry expert mentorship. Become a certified CRM specialist today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals for Customer Support
• Customer Support Processes and Best Practices
• Mastering CRM Software for Ticket Management and Resolution
• CRM Reporting and Analytics for Customer Support
• Integrating CRM with other Customer Support Tools (e.g., Help Desk, Live Chat)
• Customer Segmentation and Targeted Support Strategies
• Using CRM Data for Proactive Customer Support and Retention
• CRM Security and Data Privacy in Customer Support
• Advanced CRM Techniques for Escalation and Case Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified CRM Specialist Roles (UK) Description
Customer Support CRM Specialist Manages and optimizes CRM systems for enhanced customer support, improving efficiency and satisfaction. Focuses on CRM data analysis and reporting.
CRM Customer Service Manager Leads and develops CRM strategies for customer service teams. Oversees CRM implementation and training, driving improvements in service quality. Requires strong leadership and CRM expertise.
Senior CRM Analyst - Customer Support Analyzes large datasets within CRM systems to identify trends, optimize processes and improve customer support strategies. Requires advanced analytical skills and CRM platform proficiency.
CRM Developer - Customer Support Applications Designs, develops, and maintains CRM applications that support customer service operations. Works closely with support teams to deliver efficient and scalable solutions. A highly technical role.

Key facts about Certified Specialist Programme in CRM for Customer Support

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The Certified Specialist Programme in CRM for Customer Support equips professionals with the skills and knowledge to optimize customer interactions using CRM systems. This program focuses on practical application, enabling participants to immediately improve efficiency and satisfaction within their roles.


Learning outcomes include mastering CRM functionalities, designing effective customer support workflows, leveraging CRM data for analysis and reporting, and implementing strategies for improved customer retention. Participants gain proficiency in using CRM software for case management, ticket resolution, and knowledge base integration.


The program's duration is typically structured for flexible learning, allowing participants to complete the coursework at their own pace while maintaining access to support materials. Specific timeframes may vary depending on the provider, but many programs are designed to be completed within several weeks to a couple of months.


This Certified Specialist Programme in CRM for Customer Support is highly relevant to various industries relying on strong customer relationships, including telecommunications, financial services, retail, and healthcare. The ability to effectively manage customer interactions and leverage data for strategic decision-making is increasingly crucial across all sectors, making this certification a valuable asset for career advancement. Key skills developed, like customer relationship management and data analytics, are highly sought after in today's competitive job market.


Graduates of this program demonstrate competence in CRM software implementation, customer service best practices, and data-driven decision making, making them valuable assets to any organization focusing on customer experience and satisfaction. The certification significantly boosts their professional profile, showcasing their commitment to excellence in the field of customer support.

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Why this course?

The Certified Specialist Programme in CRM is increasingly significant for customer support professionals in today's UK market. With UK businesses facing intense competition and a heightened focus on customer experience, possessing a recognised CRM certification demonstrates a commitment to excellence. A recent study showed that 70% of UK businesses prioritise improved customer service, highlighting the growing demand for skilled CRM professionals. This demand is reflected in the rising average salary for CRM specialists, which has increased by 15% in the last two years, according to industry reports.

Statistic Percentage/Value
Businesses prioritizing customer service 70%
Average CRM Specialist salary increase (2 years) 15%

Successful completion of a Certified Specialist Programme in CRM equips professionals with the skills to leverage CRM systems effectively, improving customer retention, increasing sales conversion rates, and ultimately enhancing the customer journey. This makes it a crucial asset in today’s competitive landscape, especially for those aiming for leadership roles in UK customer support.

Who should enrol in Certified Specialist Programme in CRM for Customer Support?

Ideal Candidate Profile Key Skills & Experience Why This Programme?
Customer support agents seeking to enhance their CRM expertise and advance their careers. This Certified Specialist Programme in CRM for Customer Support is perfect for those aiming for promotion. Experience in using CRM software (Salesforce, Zendesk, etc.), strong customer service skills, understanding of customer relationship management principles. The UK currently has over 2 million employed in customer-facing roles, many of whom could benefit from enhanced CRM skills. Gain in-demand certifications, boost your salary potential (average customer service manager salary in the UK is £35,000+), improve customer satisfaction through optimised CRM strategies. Enhance your problem-solving and data analysis capabilities related to customer support workflows.
Team leaders and supervisors responsible for customer support teams looking to upskill their staff and improve team performance. Proven leadership abilities, experience in managing customer support teams, knowledge of CRM best practices. Develop your team's CRM proficiency, achieve greater efficiency in customer interactions and lead to improved business outcomes. Improve team performance metrics, including customer satisfaction and retention.