Certified Specialist Programme in Call Center Management

Thursday, 12 February 2026 00:11:58

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Call Center Management equips you with essential skills for call center success.


This program covers customer service, team management, and performance optimization.


Learn best practices in quality assurance, technology integration, and communication strategies.


Designed for aspiring and current call center managers, supervisors, and team leaders, this Certified Specialist Programme in Call Center Management provides a comprehensive understanding of the field.


Gain a competitive edge. Boost your career. Become a certified specialist.


Explore the program details and register today!

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Certified Specialist Programme in Call Center Management equips you with the essential skills and knowledge to excel in the dynamic call center industry. This comprehensive program covers customer service excellence, team leadership, performance management, and quality assurance. Gain a competitive edge through practical training, real-world case studies, and expert mentorship. Boost your career prospects as a supervisor, manager, or team leader within contact centers or related fields. Develop advanced skills in workforce optimization and technology integration to navigate modern call center challenges. Become a certified specialist and unlock a rewarding career.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Call Center Operations Management & Strategy
• Call Center Technology and Infrastructure (including ACD, CRM, WFM)
• Quality Monitoring and Performance Measurement in Call Centers
• Workforce Management and Scheduling (WFM) for optimal staffing
• Customer Relationship Management (CRM) and its applications in call centers
• Communication Skills and Customer Service Excellence Training
• Call Center Metrics and Reporting (KPI's and dashboards)
• Managing and Motivating Call Center Agents (employee engagement)
• Compliance and legal aspects of call center operations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Call Centre Manager (UK) Lead and motivate teams, optimize call center operations, and ensure high levels of customer satisfaction. Requires strong leadership and strategic management skills.
Call Centre Team Leader (UK) Supervise agents, monitor performance, and address customer queries. Develop team members and ensure service level agreements are met. Excellent communication & coaching skills crucial.
Customer Service Specialist (UK) Provide first-class customer support through various channels (phone, email, chat). Resolve customer issues effectively, demonstrate excellent problem-solving skills.
Technical Support Specialist (UK) Offer technical assistance to customers, troubleshoot technical issues, and provide solutions. Requires in-depth technical knowledge & excellent communication skills.
Call Centre Analyst (UK) Analyze call center data, identify trends, and create reports to improve efficiency. Requires strong analytical and reporting skills. Data analysis and process improvement essential.

Key facts about Certified Specialist Programme in Call Center Management

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The Certified Specialist Programme in Call Center Management is designed to equip professionals with the skills and knowledge necessary to excel in the dynamic world of customer service and contact center operations. This comprehensive program covers a wide range of crucial topics, ensuring participants gain a holistic understanding of call center management.


Learning outcomes include mastering key performance indicators (KPIs) analysis, optimizing workforce management strategies, improving agent performance through effective training and coaching, and implementing advanced quality assurance methodologies. Graduates will be adept at leveraging technology to enhance efficiency and customer satisfaction, including proficiency in call center software and CRM systems.


The program's duration is typically structured to accommodate working professionals, offering a flexible learning experience. The exact length may vary depending on the specific institution offering the Certified Specialist Programme in Call Center Management, but generally involves a blend of online modules, practical exercises, and potentially, workshops or seminars. Contact your chosen provider for precise details.


In today's competitive landscape, effective call center management is paramount for business success. This Certified Specialist Programme offers direct industry relevance, providing participants with immediately applicable skills. Graduates are well-prepared for roles such as Call Center Manager, Team Leader, Quality Assurance Specialist, or other related positions within the customer service and support sectors. The certification demonstrates a commitment to professional development and enhances career prospects significantly. This program boosts your competency in areas like customer relationship management (CRM) and contact center technology.


The Certified Specialist Programme in Call Center Management is a valuable investment in your professional growth, equipping you with the expertise and credentials to lead and thrive in the ever-evolving world of contact center operations. Successful completion leads to a recognized certification, enhancing your resume and marketability within the industry.

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Why this course?

The Certified Specialist Programme in Call Center Management is increasingly significant in today's UK market. With the UK contact centre industry employing over 1 million people (Source: [Insert UK Statistic Source Here]), the demand for skilled professionals is high. A recent survey indicated that 70% of UK businesses prioritize improving customer service (Source: [Insert UK Statistic Source Here]). This underscores the crucial role of effective call centre management and the value of certified professionals.

Skill Demand (Percentage)
Customer Service 70%
Technical Proficiency 60%
Team Management 55%

Who should enrol in Certified Specialist Programme in Call Center Management?

Ideal Candidate Profile for Certified Specialist Programme in Call Center Management UK Relevance
Ambitious call center agents and supervisors aiming for career advancement within the UK's thriving customer service industry. This intensive programme boosts leadership skills and operational expertise, essential for managing teams and optimizing call center performance. The UK boasts a significant call center sector, employing hundreds of thousands. Career progression is highly competitive, making this certification vital for professional growth.
Team leaders and managers seeking to enhance their knowledge of best practices in call center operations, including workforce management, quality assurance, and performance metrics. This programme offers advanced training in cutting-edge call center technology and strategies. With increasing demand for efficient and customer-centric service, UK businesses constantly seek individuals with advanced knowledge of call center management and technology.
Aspiring call center managers with a strong foundation in customer service who want to master the intricacies of strategic planning, budget management, and successful team leadership within the dynamic call center environment. According to [Insert UK Statistic Source if available, e.g., Office for National Statistics], [Insert relevant statistic about call center growth or management roles]. This highlights the demand for skilled managers.