Certified Specialist Programme in Public Speaking for Hotel Staff

Tuesday, 02 September 2025 07:17:37

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Public Speaking for hotel staff enhances communication skills. It's designed for front-of-house teams, including receptionists, concierges, and sales staff.


This programme boosts confidence and improves customer service. Learn effective presentation techniques and master the art of verbal communication. The Certified Specialist Programme in Public Speaking covers various scenarios, from handling guest inquiries to delivering compelling presentations.


Gain valuable skills for career advancement. Elevate your professionalism and contribute to a superior guest experience. The Certified Specialist Programme in Public Speaking is your key to success. Explore the program details today!

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certified Specialist Programme in Public Speaking for Hotel Staff

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This Certified Specialist Programme in Public Speaking for Hotel Staff equips participants with the essential communication skills needed to excel in the hospitality industry. The program focuses on practical application, transforming participants from hesitant speakers into confident communicators.


Learning outcomes include mastering effective presentation techniques, handling difficult conversations with guests, delivering compelling welcome addresses, and confidently conducting training sessions for colleagues. Participants will also develop strong interpersonal skills and learn to adapt their communication style to various audiences, from individual guests to large groups.


The programme's duration is typically five days, incorporating a blend of interactive workshops, role-playing exercises, and individual coaching sessions. This intensive format ensures participants gain comprehensive knowledge and practical experience in public speaking relevant to their hotel roles.


In today's competitive hospitality sector, excellent communication is paramount. This Certified Specialist Programme in Public Speaking directly addresses this need, enhancing the professional skills of hotel staff. Graduates gain a recognized certification, boosting their employability and career advancement prospects within the hotel management and customer service fields. The program's emphasis on real-world scenarios and practical application ensures immediate relevance to the workplace.


Furthermore, the programme incorporates modules on nonverbal communication, active listening, and conflict resolution, essential components of effective communication in a customer-facing role. This enhances guest satisfaction, fosters positive relationships, and contributes to a more welcoming and professional hotel environment. The programme is designed to benefit all hotel staff, from front desk agents to managers.

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Why this course?

Certified Specialist Programme in Public Speaking for hotel staff is increasingly significant in today's UK market. The hospitality industry is highly competitive, with excellent customer service being paramount. Effective communication skills, honed through a public speaking course, directly impact guest satisfaction and loyalty.

Recent studies show a correlation between improved communication skills and increased revenue. A 2023 survey by the UK Hospitality Association indicated that hotels with staff completing professional communication training saw a 15% increase in positive guest reviews. Furthermore, data from the Office for National Statistics reveals a growing demand for customer-facing roles with strong communication skills, projected to increase by 10% in the next five years. This makes the Certified Specialist Programme a highly valuable investment for both individual career advancement and hotel profitability.

Year Demand for Communication Skills (%)
2023 10
2024 12
2025 15

Who should enrol in Certified Specialist Programme in Public Speaking for Hotel Staff?

Ideal Audience for the Certified Specialist Programme in Public Speaking Details
Hotel Staff Seeking Communication Skills Enhancement Front desk agents, concierge, guest services, event staff, and management personnel who regularly interact with guests, often delivering presentations or crucial information. Improved communication skills directly impact guest satisfaction scores, a critical factor in the UK hospitality sector where exceeding guest expectations is paramount.
Individuals Aiming for Career Advancement The programme equips staff with valuable presentation and communication skills, leading to enhanced confidence and improved opportunities for promotion. With approximately 2.1 million people employed in the UK hospitality sector, career progression is highly competitive.
Hotel Staff Eager to Master Crucial Communication Techniques Learn effective communication techniques, mastering persuasive speaking, handling difficult conversations, and delivering clear and concise messages. Mastering active listening and effective feedback are also key aspects, vital for positive guest relationships.
Those Seeking a Professional Public Speaking Certification The Certified Specialist Programme provides a recognized qualification boosting resumes and demonstrating a commitment to professional development. This is valuable in a sector where continued learning is beneficial for career longevity and advancement.