Global Certificate Course in CRM Voice of Customer

Thursday, 28 August 2025 17:57:18

International applicants and their qualifications are accepted

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Overview

Overview

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Global Certificate Course in CRM Voice of Customer provides essential skills for professionals seeking to leverage customer feedback. This course focuses on customer relationship management (CRM) best practices.


Learn to analyze customer data, using tools like surveys and social listening. Master techniques for improving customer experience and satisfaction. Understand the importance of Voice of Customer (VoC) programs within a CRM strategy.


Designed for marketing, sales, and customer service teams, this Voice of Customer program empowers you to drive business growth. This Global Certificate Course offers practical, actionable insights. Elevate your career – enroll today!

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Global Certificate Course in CRM Voice of Customer empowers you to master the art of leveraging customer feedback for business success. This comprehensive course provides practical skills in CRM software, customer journey mapping, and data analysis for informed decision-making. Gain a competitive edge with in-depth knowledge of sentiment analysis and its application to improve customer experience. Boost your career prospects in customer-centric roles, such as Customer Success Manager or Business Analyst. Our unique blend of online learning and real-world case studies ensures a hands-on learning experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Journey Mapping & its importance in CRM
• Voice of Customer (VoC) Data Collection Methods & Analysis
• Integrating VoC Data into CRM Systems for Actionable Insights
• Implementing Customer Feedback Mechanisms (Surveys, Reviews, Social Listening)
• Analyzing VoC data to identify trends and opportunities for improvement
• Using VoC data to personalize customer experience (CX) and enhance customer satisfaction
• Measuring the impact of VoC initiatives on key performance indicators (KPIs)
• Best Practices for managing and resolving customer complaints using VoC data
• CRM Reporting and Dashboards for VoC insights
• Ethical considerations and data privacy in VoC programs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (CRM Voice of Customer) Description
CRM Analyst (Voice of Customer) Analyze customer feedback to improve CRM strategies, enhancing customer experience and satisfaction. Strong analytical and communication skills are essential.
Customer Experience Manager (VoC) Lead VoC initiatives, manage customer feedback programs, and drive improvements across all customer touchpoints, leveraging CRM data for informed decision-making.
Market Research Analyst (CRM) Conduct market research using CRM data and VoC insights to understand customer needs and preferences, contributing to product development and marketing strategies.
Business Intelligence Analyst (VoC) Extract actionable insights from CRM data, particularly VoC data, to improve business processes, drive revenue growth, and provide data-driven recommendations.

Key facts about Global Certificate Course in CRM Voice of Customer

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A Global Certificate Course in CRM Voice of Customer equips participants with the skills to effectively leverage customer feedback for improved business strategies. This involves mastering techniques for collecting, analyzing, and acting upon customer insights gathered through various channels.


Learning outcomes include a comprehensive understanding of CRM systems and their role in Voice of Customer (VoC) programs. You'll learn how to design and implement effective VoC strategies, analyze customer data using various tools, and translate insights into actionable improvements to products, services, and customer experiences. This includes practical application of methodologies like sentiment analysis and Net Promoter Score (NPS).


The course duration varies depending on the provider, typically ranging from a few weeks to several months. Many programs offer flexible online learning options, accommodating busy professionals. The curriculum often involves a blend of theoretical knowledge and practical exercises, ensuring a hands-on learning experience. Customer journey mapping and feedback management are key elements.


In today's competitive landscape, effective CRM and Voice of Customer strategies are critical for business success. This certification demonstrates a valuable skill set highly sought after across various industries, including marketing, sales, customer service, and product development. This Global Certificate in CRM Voice of Customer directly addresses the increasing need for data-driven decision-making and customer-centric approaches.


Graduates are well-positioned to contribute significantly to organizations seeking to enhance customer satisfaction, loyalty, and overall business performance. The certification provides a competitive edge, showcasing expertise in a rapidly evolving field. Mastering customer relationship management and sentiment analysis enhances career prospects significantly.

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Why this course?

A Global Certificate Course in CRM Voice of Customer is increasingly significant in today's UK market. Understanding customer feedback is crucial for business success, and this course equips professionals with the skills to effectively leverage CRM systems for Voice of Customer (VoC) programs. The UK’s competitive landscape necessitates a customer-centric approach, with businesses relying on data-driven insights to improve products and services.

According to a recent study, 75% of UK businesses believe improving customer experience is a top priority. This reflects the growing importance of VoC initiatives. Another statistic shows that companies utilizing effective VoC strategies experience a 25% increase in customer retention. This highlights the direct return on investment from a robust VoC program, made possible by the skills acquired through a Global Certificate Course in CRM Voice of Customer.

Metric Percentage
Businesses Prioritizing CX 75%
Customer Retention Increase 25%

Who should enrol in Global Certificate Course in CRM Voice of Customer?

Ideal Audience for Global Certificate Course in CRM Voice of Customer Characteristics
Customer Service Professionals Seeking to enhance customer experience management (CEM) skills and improve customer satisfaction (CSAT) scores. Many UK businesses are prioritizing customer feedback – this course equips you with the tools to analyze it effectively.
Marketing & Sales Teams Leveraging customer insights to personalize marketing campaigns and improve sales conversions. Understanding customer sentiment is crucial for targeted marketing efforts, a key factor in UK's competitive market.
Business Analysts & Data Scientists Analyzing voice of customer (VoC) data to identify trends and improve business processes. This course will refine your data analysis skills for practical CRM applications, relevant to UK's data-driven business environment.
CRM Managers & Administrators Optimizing CRM systems to better capture and utilize customer feedback. Effective CRM implementation is vital for successful UK businesses, and this course enhances practical application skills.